Refund policy

Easy 30 Day Returns

We want you to love your Aubrine as much as we do. If something isn't quite right, we've made returning it simple.

You have 30 days from the day your order arrives to send it back for a refund. Just email us at support@aubrinebags.com to start your return, and we'll reply with your personal return address and easy, step by step instructions.

Return Eligibility

To qualify for a refund, your item should be:

  • Unused, unworn, and undamaged
  • In its original packaging, with tags still attached

Packaging Your Return

For the best experience, please return your item in its original packaging, including the dust bag and any protective materials it arrived in. A sturdy outer box helps ensure it arrives back to us safely.

Refunds

Once we receive your return, we'll inspect it and process your refund promptly, back to your original payment method. It typically takes 5 to 10 business days to appear on your statement, depending on your bank.

A $5 handling fee will be deducted from your refund to cover the careful inspection and processing of every return. Since we already cover the cost of shipping your order to you, we simply ask that you cover the cost of shipping it back. Beyond that, the rest is on us.

If Something Arrives Damaged or Incorrect

Mistakes are rare, but if your item arrives damaged, defective, or isn't what you ordered, we'll make it right, at no cost to you. Email us at support@aubrinebags.com within 7 days of delivery with a photo of the issue and your order number. We'll send a free replacement or a full refund, and you'll never be asked to pay for return shipping in this case.

What Can't Be Returned

  • Items marked as final sale
  • Items returned after 30 days, or that arrive used, damaged, or without original tags

Exchanges

We don't currently offer direct exchanges. If you'd like a different style or color, simply return your original item under the policy above and place a new order for the piece you love.

Gifts

Received an Aubrine as a gift? We're happy to help. Email us at support@aubrinebags.com with the order number or the name it was purchased under, and we'll guide you through the return.

Order Changes and Cancellations

Orders are processed quickly, usually within 2 to 4 business days. If you need to update your shipping address, you're welcome to do so any time before your order ships by emailing us at support@aubrinebags.com. Please note that once an order is placed, we're unable to change the item, size, or color selected, and once it has shipped, it can no longer be canceled. You're always covered by our 30 day return policy.

Returns FAQ

How do I start a return?

Email us at support@aubrinebags.com with your order number, and we'll send you your personal return address along with simple instructions.

How will I know my return was received?

We'll email you as soon as your return arrives and again once your refund has been processed.

Do you offer store credit instead of a refund?

Refunds are issued to your original payment method. If you'd prefer store credit, let us know when you start your return.

What if my 30 days are almost up?

Reach out to us at support@aubrinebags.com and we'll do our best to help.

Is return shipping free?

You'll cover the cost of shipping your return back to us. We cover the cost of getting it to you in the first place.

Questions? We're always happy to help. Reach out anytime at support@aubrinebags.com.